The Short Version
The belief is simple – Crumpets Kitchen Cookies are the best in the world, and the best you will ever taste, period.
If you don’t agree, I will happily refund your money.
Your experience with Crumpets Kitchen must be perfect. If you encounter any problems with the ordering process, delivery, or the cookies themselves, please let me know and I will do everything I can to make it right.
That’s my promise to you.
The (Slightly) Longer Version
Your complete satisfaction is important to me. You must be satisfied with both your order and the ordering process. I believe Crumpets Kitchen Cookies are the best tasting treat you will ever experience, because they are made with compassion, love and the finest ingredients. Each batch is hand crafted and made to order, fresh for you.
If you do not like the cookies, or are unsatisfied with the quality, taste, or texture of the cookies, please contact me using the button below.
In order to receive a refund, please provide the following information when contacting us:
- Your order number
- Your email address
- A brief description of what you did not like about the order
Additional information might be collected about your order and experience so that the ordering process or baking process might be improved. Please note that in order to receive your refund, it may be necessary to return any part of your order that was not consumed. Your refund will be issued less shipping. Your refund will either be issued to the payment method chosen during the initial checkout process or an equivalent matter which is determined by Crumpets Kitchen and agreed upon by you.
If you encounter an issue while ordering, during the ordering process, or after the order was already placed and you need assistance, please contact me using the same method by clicking the button below.
Please provide as much information as possible regarding your order experience and I will try to make it right for you. The method by which this is done is at the discretion of Crumpets Kitchen.
This guarantee applies to orders placed within the first 14 calendar days. Since we do not use preservatives, Crumpets Kitchen Cookies have a shorter shelf life than traditional store-bought cookies. Requests for refunds on the ordering process and/or the product(s) purchased may be denied if attempting to make a claim after this period.
While Crumpets Kitchen strives to ship all orders within 48 hours or receipt, sometimes there may be delays due to shipping, acts of God (such as weather or natural disasters) that might prevent timely delivery. Unfortunately, Crumpets Kitchen is not responsible for such delays insofar as they affect product quality and / or the ordering process.